Woodstock, ON – On Tuesday, July 7, 2026, the Woodstock Police Service will officially launch Next Generation 9-1-1 (NG9-1-1), marking an important step forward in emergency communications and public safety for the Woodstock community.
NG9-1-1 is a major upgrade to Canada’s emergency communication network and is designed to improve how residents connect with emergency services when every second counts. The new network provides emergency responders with access to a more modern, secure, and reliable digital network.
Through NG9-1-1, emergency communication centres will be able to receive improved real-time digital information from callers, including enhanced location accuracy. As the network continues to evolve, future capabilities may include text messaging, images, video, and other digital information to help police, fire, and paramedics better understand an emergency before arriving on scene.
“The safety of our community is always our top priority,” said Woodstock Police Chief Nick Novacich. “Next Generation 9-1-1 will help ensure that when someone calls for help, emergency responders have access to more accurate and timely information. This technology supports faster, more informed responses and strengthens public safety in Woodstock.”
The Ontario government has provided more than $3.2 million since 2022 to support Woodstock Police Services’ transition to Next Generation 9-1-1.
“Upgrading Ontario’s public safety communications will be a game changer,” said Solicitor General Michael Kerzner. “Next Generation 9-1-1 gives first responders real-time, life-saving information which means a faster, more effective emergency response. Under the leadership of Premier Ford, our government will always have the backs of those who protect our province. That’s why we are proud to provide funding to Woodstock Police Services for this new technology which will mean more calls will be answered, more lives will be saved and people across the city can count on emergency services when it matters most.”
NG9-1-1 will bring several important improvements, including:
- Better location accuracy for 9-1-1 calls
- Faster sharing of critical information with emergency responders
- Improved coordination between police, fire, and paramedics
- Enhanced emergency response as future digital capabilities become available
- A safer and more connected emergency communication network
The launch of NG9-1-1 does not change how residents call 9-1-1. In an emergency, the public should continue to dial 9-1-1 as they normally would.
Residents are reminded to call 9-1-1 only in an emergency where police, fire, or paramedics are required immediately. For non-emergency police matters, please contact the Woodstock Police Service non-emergency line at (519) 537-2323 or visit woodstockpolice.ca.
The Woodstock Police Service thanks its emergency services partners, telecommunications providers and technical support teams, for their work in preparing for this important modernization of emergency communications.